All sales are final and refunds are prohibited due to items being made to order and due to hygienic reasons. PLEASE NOTE that when you make a purchase you are AGREEING with this policy. Blended Skincare is not responsible for packages that are undelivered, misdelivered,STOLEN, or damaged in transit, provided that they are shipped to the address provided on the receipt unless otherwise specified by the customer. Please don’t hesitate to contact us if you have any questions!